A new spinout from the Allen Institute for Artificial Intelligence, BirchAI, has landed $3.1 million in seed funding for its software to streamline customer support for healthcare companies.
The software summarizes and analyzes the contents of phone conversations between customers and representatives. The Seattle startup is focusing on medical device, pharmaceutical and insurance companies.
BirchAI aims to cover “those expensive calls where you have people spending a lot of time after the call documenting what they just did,” said CEO Kevin Terrell, in an interview with GeekWire.
In many healthcare companies, highly-trained employees spend as much time talking to patients and other customers as they do summarizing each interaction. BirchAI instead saves time by building a summary document after listening to the call. The employee can edit the document if needed.
“It’s an employee satisfaction opportunity, because they get rid